Problems can arise however when a doorbell mechanism draws so much power that there s not enough left over to power your ring video doorbell pro.
Ring pro doorbell chime buzzing.
My ring video doorbell 2 is buzzing non stop after working well for 6 months.
I have two ring pro video doorbells connected to a mechanical chime.
I hung my old indoor chime cover over the exposed wires and pro power kit t hen i ordered a wireless chime from ring that i ll configure into my system.
I ran brand new doorbell wire to support this installation.
Disconnected the ring doorbell and reinstalled old doorbell button.
The internal mechanical doorbell works perfectly the ring does not.
Very good article for ring doorbell pro.
No more buzzing 12v at both chimes and button and doorbell button and chimes work again.
When the ring pro was setup initially months ago i disconnected the downstairs chime box because the doorbell can only be setup to receive power from one transformer.
Furthermore they informed me that i need a 30va transformer for my mechanical door bell.
Disconnecting power causes two major problems.
Your ring pro requires a power source that supplies a minimum of 16 volts ac.
I just installed a ring pro and connected the power kit to 1 of 2 mechanical doorbell chimes in our 1 year old house with a pre existing 16v transformer.
So as a sanity check i tested the downstairs chime box i left the upstairs box disconnected and still received buzzing.
I replaced the doorbell chime with a heath zenith 2735 from the approved list same issue.
No more annoying hum.
First the ring device will no longer charge.
I then replaced the transformer with a new 16v 30va transformer recommended for ring same issue.
Mine is only 10va so they are sending me a replacement one that is 30va.
Your ring video doorbell pro is designed to draw power from the same 16 volt ac power transformer as your internal doorbell mechanism.
For ring pro to function correctly the voltage needs to be listed as good or when you tap it at least 3 900mv.
Ring doorbell guide working about 10 15 days ago and guessing from low voltage and not enough to keep the battery charged.
That worked successfully for a couple of weeks.
When i originally installed my ring doorbell pro i upgraded my transformer to a 16v 30va.
But then one of the ring pro s started going offline due to low voltage.
Second the indoor chime won t ring when someone hits the doorbell.
When i contacted ring support they informed me that ring doorbell 2 does not have the doorbell chime type setting.
I started by using the 16v 10va transformer that came with the chime.