Ring Doorbell Live View Activating Device

When i ring or motion is detected a message appears on my phone.

Ring doorbell live view activating device.

I decided to call ring support and try to get to a level 2 person but i spoke with a gentleman who told me that a new app has been released rapid ring app that is a slimmed down version of the ring app that only does a live view. When i go back to history all attempts to activate live view have been recorded. I ve tried resetting it multiple times to no avail. Rsi is fine and has good connection with the device however every time i try live view a black screen with activating device comes up and nothing will happen.

This happens on my laptop app as well as my phone. Accessing live view from your dashboard. There are several ways to access live view. You will be automatically brought to live view.

Live view for any ring device lets you access a live video feed from your camera at any time. Doesn t matter if i m home on same wifi or remote. But i can not watch a video the live video window always remains black with the message activating device. Whenever i get a ring alert on my phone if i try to connect immediately it stays on activating device until it ultimately fails.

Well it works like a charm and should be used in conjunction with the ring app for other regular functionality. On your dashboard screen tap on an image from your doorbell or camera. Because of this the phones are connected at 5 ghz but the ring doorbell 2 is using 2 4 ghz. I also have no live view on one iphone ios 13 3 the other one works fine.

But as others have mentioned i would prefer live view worked so i can see in real time. I have multiple ring products and this one i have to say is useless. Rssi is 46 and it is literally situated less than 20 feet from my wifi router. However all of a sudden when i try to access the live view it stops at the activating device screen with a spinning circle and does not move on from there.

If you re having trouble seeing a live view or a recorded video that means there s a problem in the data transfer between your ring device and the ring app. There does not appear to be anyway to force the samsung phones to switch to the 2 4 ghz band when trying to activate live view. No live view and stuck on activating device it s been months since the live view worked on my ring doorbell. This is obvious causing a mismatch with wifi connectivity between the ring app running of the phones and the doorbell itself.

As a result your ring app is unable to show you a live view or display a video recording from your ring camera s. Same issue for me. Very disappointed in this product. Otherwise the device appears to be connected normally.

In the ring app device status settings i also see the battery status and the wlan signal strength rssi 52. Funny that although activating device pops up and the blue ring spins it is recording. I m able to view the video a couple of minutes later but not live when the person might still be there. So i have a ring doorbell 2 that has worked great for last 10 months or so.